Refund, Returns & Cancellation
Cancelling an order
An order can be cancelled free of charge any time before it is dispatched — open it in your account or contact us with the order number. Once the parcel has left the store it can't be cancelled; refuse it at the door or return it instead.
Returns & exchanges
We accept returns and exchanges within 7 days of delivery, on unworn, unwashed items with the original tags and packaging. Items damaged in use can't be taken back.
To start a return, open the order in your account and choose Return — we arrange the courier pickup at your delivery address, free of charge. For an exchange, contact us with the order number and the size you want instead; the swap depends on that size being in stock.
Refunds
We check the item when the parcel reaches the store and approve the refund within 2 working days. The money goes back the way you paid:
- Cards, UPI, net banking, wallets: to the same account, credited within 5–7 working days of approval — your bank may take a day or two more.
- Cash on delivery: by UPI or bank transfer to the account you give us.
- Cancelled before dispatch: the full amount, including delivery, within the same 5–7 working days.
If the item was wrong, damaged or faulty we refund the delivery charge as well. For a change of mind we refund the price of the items.
Something wrong with your parcel?
Tell us within 48 hours of delivery and we replace or refund it in full. Contact us — phone, WhatsApp and email are all on that page.